Refund & Cancellation Policy

Last updated: July 2026

Note: This is a general policy template written in plain language. The owner of Monitor My Air should have it reviewed by a qualified lawyer before relying on it.

We want you to feel good about your membership. This page explains how cancellations and refunds work, in plain terms. If you're ever unhappy, just tell us — we'd rather make it right than have you feel stuck.

Cancel anytime

You can cancel your membership anytime, right from your account — it takes about two clicks. There's no phone call, no hoops, no "are you sure" maze.

Access continues to the end of your paid period

When you cancel, you keep full access until the end of the period you already paid for. After that, your membership simply won't renew. You won't be billed again.

Monthly plans

Monthly plans are generally non-refundable once the billing period has started, because you keep access for that period. That said — if something's wrong, contact us within 7 days of a charge and we'll make it right.

Annual plans

If you cancel an annual plan within 14 days of payment, reach out and we'll consider a prorated or goodwill refund. We look at these case by case and try to be fair.

Answer Pass and one-time items

One-time purchases — like an Answer Pass or other single-use items — are non-refundable once you've accessed or used them, since the value is delivered right away.

How to cancel

• Log in to your account.
• Go to your billing or membership settings.
• Click cancel — you'll get a confirmation, and access continues until your period ends.

How to reach us

Not sure what applies to you, or want to talk it through? Email us at hello@monitormyair.com. A real person will help.